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The goal of the Accessibility for Ontarians with Disabilities Act, 2005 (the “Act” or “AODA”) is to create a more accessible Ontario, by identifying, and to the extent possible, preventing, and eliminating barriers experienced by persons with a disability. The Customer Service Standards (the “Standards”) in the Integrated Accessibility Standards has been established under the Act to ensure goods and services are, where possible, equally accessible to every member of the public.

Commitment to Accessibility

Greenspace is committed to providing equal access and participation for people with disabilities. By providing a barrier-free environment, we treat all people in a way that allows them to maintain their dignity and independence. We’re committed to meeting the needs of people with disabilities and will ensure that we comply with the Standards under the AODA in a timely fashion.


This Policy applies to all Greenspace’s services that are provided to the public and our staff, who are accountable for providing accessible services to persons with disabilities.

Assistive Devices

We will communicate with people with disabilities in ways that take into account their needs. This includes providing information on how to access our products, services or facilities in accessible formats. We will work with the person with a disability to determine what method of communication works best for them.

Service Animals

People with disabilities may use their personal assistive devices when accessing our products, services or facilities. In cases where the assistive device presents a significant and unavoidable health or safety concern or may not be permitted for other reasons, other measures will be used to ensure the person with a disability can access our products, services or facilities.

Support Animals

We are committed to welcoming people with disabilities who are accompanied by a service animal on the parts of our premises that are open to the public and other third parties. We will also ensure that staff are properly trained in how to interact with people with disabilities who are accompanied by a service animal.

Notice of Temporary Disruption

We are committed to welcoming people with disabilities who are accompanied by a support person. Any person with a disability who is accompanied by a Support Person will be allowed to enter Greenspace’s premises with his or her Support Person. At no time will a person with a disability who is accompanied by a Support Person be prevented from having access to his or her Support Person while on our premises.


In the event of a planned or unexpected disruption to services or facilities for people with disabilities, Greenspace will notify those affected promptly. This notice will include information about the reason for the disruption, its anticipated length of time, and a description of alternative facilities or services, if available.


We notify employees, job applicants and the public that accommodations can be made during recruitment and hiring. We notify job applicants when they are individually selected to participate in an assessment or selection process that accommodations are available upon request, and where required we consult with the applicants and provide or arrange for suitable accommodation.

We notify successful applicants of policies for accommodating employees with disabilities when making offers of employment. We notify staff that supports are available for those with disabilities as soon as practicable after they begin their employment.

We will consult with employees when arranging for the provision of suitable accommodation in a manner that takes into account the accessibility needs due to disability. We will consult with the person making the request in determining the suitability of an accessible format or communication supports.  

Our performance management, career development and redeployment processes take into account the accessibility needs of all employees.

Training for Staff

Greenspace is committed to training all staff in accessible customer service and other accessibility standards and aspects of the Ontario Human Rights Code that relate to persons with disabilities. Training will include the following:
  • The purpose of the AODA and the requirements of the Standards, and Greenspace’s policies, practices and procedures relating to the Standards.
  • How to interact and communicate with people with various types of disabilities.
  • How to interact with people with disabilities who use an assistive device or require the assistance of a service animal or a support person;
  • How to use the assistive devices available on our premises; and
  • What to do if a person with a disability is having difficulty in accessing Greenspace’s products and services.
Training will be provided as soon as practicable after a person is hired or assigned to applicable duties and on an ongoing basis when changes are made to this Policy. Records of the training provided, including the training protocol, the dates on which the training is provided and the number of individuals to whom the training is provided shall be maintained in accordance with the requirements of the Standards.

Feedback Process

Greenspace welcomes feedback on how we provide accessibility. Feedback will help us identify barriers and respond to concerns. Those who wish to provide feedback on Greenspace’s products, services or facilities to people with disabilities can provide feedback directly to All feedback, including complaints, will be handled promptly. Greenspace will make its feedback process accessible to people with disabilities by providing for accessible formats and communication supports, on request.

Modifications to This or Other Policies

We are committed to developing customer service policies that respect and promote the principles of dignity, independence, integration and equal opportunity for people with disabilities. Any Greenspace policy that does not promote the dignity and independence of persons with disabilities will be modified or removed.

Questions About This Policy

This policy exists to achieve service excellence to customers with disabilities. If anyone has a question about the policy, or if the purpose of a policy is not understood, questions may be directed to This policy is available in alternate formats, upon request.
Last Updated: June 21, 2021