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Patient FAQs

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Accessing Care

Do I have to have a therapist to participate?

No. You can use Greenspace to find a therapist that is appropriate and well suited to you. By completing the digital intake questionnaire at, you are matched based on objective data with a therapist from the Greenspace network.

Are sessions in person or via online video?

It is up to you as to whether you prefer to meet with a therapist in person or online, and you will be matched accordingly.

What is the fee to participate?

There is no fee to use Greenspace to find a therapist suitable for you. However, the therapist you are matched with will charge a fee for their services, as psychotherapy is not publicly funded by Provincial health plans. Session fees are determined by the therapist and range from $100 to $250 (depending on the type of therapist - e.g social worker, psychotherapist or psychologist). Many insurance plans cover therapy services, but patients are responsible for determining their level of coverage.

Progress Measurement

Who owns my data?

You do. Greenspace securely stores and presents your progress to you and your therapist. If you stop using Greenspace, you can take your data with you.

Is Greenspace a replacement for having to see my therapist?

No. Greenspace is a clinical tool that does not replace sessions with your therapist. Measuring your progress using Greenspace supplements and supports the therapy process with additional objective information.

How do I complete the assessments?

Assessments can be completed in-office during a session with your therapist or can be delivered to you remotely via email or sms. When it is time to complete an assessment, you will receive an email or sms (depending on what you select when you sign up) containing a button, which opens the assessment selected for you by your therapist. The assessments are short and can be easily completed on any device (phone, tablet, computer).

How do I sign up?

If you have a therapist, your therapist will send you an email invitation that contains a button to sign up for an account. If you do not receive an invitation from your therapist, you can also sign up here. When creating your account, you will be asked to enter some basic personal information and select whether you want to receive assessments by email or sms (text message).

Do I have to have a therapist to participate?

Yes. Progress Measurement is a clinical tool (rather than a self-help app) that requires a pre-existing clinical relationship between a therapist and patient.

Is there a fee to participate?

No. There is no fee for patients to participate.