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Primary Care Provider FAQs

How long will it take to book my patient’s first appointment after I make a referral?

Bookings with a mental health therapist are made within 48 hours of the referral.

When making a referral, am I able to include notes on each specific patient?

Yes. You can include any additional notes regarding the patient being referred.

Do I have to create an online account to be able to refer my patients?

No. If you email us, we would be happy to provide you with the printed materials that allows you to make referrals without an online account.


Am I able to keep track of my patients once they have been referred?

Yes. You are notified when a match is made and can view your patients' progress throughout the treatment process.

What can I do on the platform?

You can administer evidence based assessments with your patients and electronically refer patients to a mental health therapist, when appropriate.


Do I have to pay to use Greenspace?

No. Primary Care Providers do not have to pay to use Greenspace (either to track progress with patients or refer patients to mental health therapists).